Results: 1 - 10 of 12
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Conveying Information (from the communications essentials series)
DVD style course with completion certificate only
One of the biggest traps when explaining things is thinking that you are doing it effectively when you actually are not. Often the message that the other person receives is not the same as the message you intended to send. This video teaches the three steps necessary for conveying information clearly and avoiding misunderstandings, inefficiencies, errors and conflicts.
EYE OF THE BEHOLDER (Mood Color)
DVD style course with completion certificate only
This video can help your employees realize how their perceptions can easily become distorted through belief based on their past experiences, fears and expectations. How they interpret a response to a situation can determine their success.
FIVE SKILLS FOR GETTING A YES
DVD style course with completion certificate only
Featuring Dr. Roger Fisher, Director of the Harvard Negotiation Project, and co-author of Getting To Yes and Beyond Machiavelli. In this documentary-based program, Dr. Fisher draws on five real-life examples in organizations as diverse as British Alcan--where a hostile labor-management settlement had contributed to work stoppages, wage disputes and walkouts that "left a bad taste in everyone's mouth
The Four Styles: becoming a better communicator
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Interactive course with lessons, pre-test, and post-test
DVD style course with completion certificate only
Do you want to be a better communicator? You're not alone if you've ever had a tough time getting through to someone. One of the
Getting to yes
DVD style course with completion certificate only
Featuring authors Ury, Fisher & Patton, this seven module program demonstrates their strategy for successfull, win-win negotiations through the use of their own commentary as well as 7 realistic negotiation sessions.
The aim To ensure managers appreciate how to maintain people's long-term performance by applying necessary discipline.About the program This program shows managers and team leaders who have responsibilities for staff just how badly a discipline interview can be handled. By analyzing the wrong way to interview, it then shows how the right skills can keep staff
I'd like a word with you (ORIGINAL) The Discipline Interview
DVD style course with completion certificate only
Most managers would agree that, if an employee's conduct or performance is not up to par, then he or she should be told and given the opportunity to improve. But, what's the best way to tell the employee? The three John Cleese characters from How am I Doing? manage to b
Listening and understanding (from the communication essentials series)
DVD style course with completion certificate only
Teaches employees the five secrets for developing effective listening and understanding skills: show interest, focus on key issues, summarize and check for understanding, listen for common threads and explore and respond to feelings.
Overcoming negative behaviors (from the communication essentials series)
DVD style course with completion certificate only
Life is full of difficult situations, and very often these difficult situations involve dealing with the negative behavior of others in the workplace. This video teaches practical actions for dealing with resistance, complaints, disruptions, demands and aggression from individuals with whom you must get along in order to get things done.
Receiving feedback - advanced skills (from the feedback solutions series)
DVD style course with completion certificate only
Not everyone is skilled at giving feedback. This places a greater responsibility on the "seeker" to handle the "giver" in a way that will give the "seeker" what he or she needs. In other words, people need to use techniques that will assist the "giver" of the feedback to do the job effectively. This video outlines a variety of skills and techniques viewers can use to deal with difficult situations when
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