Results: 51 - 59 of 59
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Great teams, departments, and organizations are ultimately defined by one thing - RESULTS! The secret to consistently delivering results is an intangible - it is your culture. In this follow-up to his award-winning book, Randy Pennington provides principles and strategies you can use immediately to: Keep you and your p
SERVING CUSTOMERS WITH DISABILITIES
DVD style course with completion certificate only
"How do you treat a person with a disability? Like a person," explains Ron Cohen, Executive Director of United Cerebral Palsy of Los Angeles. This program helps viewers increase their awareness of the special needs of customers who are disabled. Real people with different physical disabilities describe the kinds of service they prefer and offer strategies and techniques designed to help individuals
STRESS: YOU'RE IN CONTROL II
DVD style course with completion certificate only
We can't necessarily eliminate the stress in our lives, but we can learn how to better manage it! In moderation, stress can actually be a source of motivation. Yet, excessive stress can affect how we approach our jobs, how we accomplish our jobs and how we interact with coworkers. The updated video training program Stress: You're in Control II teaches viewers to take responsibility for and reco
T.H.A.N.K.S. ENLIGHTENED CUSTOMER SERVICE
DVD style course with completion certificate only
Internationally renowned consultant and speaker, Skip Normand, teaches course participants the process for effectively managing the six phases of the call cycle from welcoming the caller and efficiently handling the caller's request, to upselling, cross-selling and turning "shoppers" into customers. This video combines real-world situations with humor to enhance the learning curve. Key Points
Taking control of workplace violence - (2nd Edition)
DVD style course with completion certificate only
Managers and supervisors must be trained to respond to potentially violent incidents before they occur. This course helps them recognize, understand and deal with warning signs or threats, and teaches them how to defuse situations and assist troubled employees. Key Training Points: Illustrate warning signs that often prelude violence Identify internal and external resourc
TIME MANAGEMENT: KEEPING THE MONKEY OFF YOUR BACK
DVD style course with completion certificate only
This dynamic video program uses real monkeys to illustrate William Oncken Jr.'s thoughts on the transfer of responsibilities from one person to another. This video shows how to coach and counsel employees so that managers can concentrate on managing .
VIRTUAL OFFICE, THE: WHEREVER WORK NEEDS TO BE
DVD style course with completion certificate only
Focuses on the needs and skills of the people who create and sustain the successful virtual office: workers, the managers, and fellow team members. Explores the concerns and the skills involved in telecommunicat¡ing operations. Virtual office expert, Gil Gordon, takes viewers on-site to three companies successfully implementing the virtual office.
WHEN THE GOING GETS TOUGH...WITH C.W. METCALF - TWO-PART PROGRAM
DVD style course with completion certificate only
The problem of stresses of change is that they can leave you feeling out of control and at a loss for appropriate action. Well, it's never too late. Now, C.W. Metcalf offers a completely unique and simple way to cope with those changes before you tighten up and snap. Addressing the most neglected issue of emergency training and response, C.W. Metcalf brings hope to all employees by creating a he
WHO'S ON FIRST
DVD style course with completion certificate only
Abbott and Costello's famous routine-the only comedy routine in the Baseball Hall of Fame-is a wonderful way to begin any session on communication skills, listening, conflict resolution, teamwork, and more!
International Tele-Film
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