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Anyone can be an ally: speaking up for an LGBT inclusive workplace
Featured Course
New Release
DVD style course with completion certificate only
When gay, lesbian, bisexual and transgender people don't feel safe and valued at work, productivity goes down, and organizations fail in their efforts to attract and retain the best and brightest talent. Many organizations realize this, and have created clear policies on the issues. But in order for the climate to change, gay, lesbian, bisexual, and transgender people need allies to speak up
As old as you feel - promoting age diversity at work
Featured Course
DVD style course with completion certificate only
"Age is something that doesn't matter unless you're a cheese... (Billie Burke)
Does age matter where you work? Is everyone treated fairly? Is your diversity policy being implemented effectively?
Both young and old can be discriminated against because of their age. But legislation now makes it unla
Building the multicultural team - from the global scenario series
Featured Course
DVD style course with completion certificate only
Ideal for team building activities, Building the Multicultural Team: Diversity in the Workplace will take you on an exciting journey to observe a global team in action. You'll watch a problem-plagued meeting between five managers from Asia, Europe, the Middle East, North America and South America, and discover powerful techniques for working effectively with other cultures. Benefits of this t
Complaints: Five tactics for handling complaints effectively
Featured Course
New Release
DVD style course with completion certificate only
This training resource will ...Enable all customer service staff to deal and manage with customer complaints effectively.Very few organizations get everything right on every occasion. When things go wrong, sometimes it's no-one's fault. Accidents do happen and they occur without warning. However, the problem is that customers, the most important peop
Customer-Oriented Marketing Strategies Featuring: The Second City
$149.95
Featured Course
New Release
DVD style course with completion certificate only
With an understanding of their core competencies and strategic moves to market their expertise, The Second City has built a relationship with its audience that continues to grow today. What they do best is listening and reacting to their customers, and it helps them to market their product to a variety of audiences.
Distribution Decisions: Featuring The Second City
$149.95
Featured Course
New Release
DVD style course with completion certificate only
For The Second City, a variety of marketing channels are used to distribute their comedy as both a flexible service and a signature product. As a product, consumers purchase tickets directly through their box office or online through their website. As a service, students and business personnel seek out The Second City's expertise in training for both improvisation and corporate communication.
Flexible Budgets and Overhead Analysis: Featuring The Second City
$149.95
Featured Course
New Release
DVD style course with completion certificate only
For nearly a half century, The Second City has been North America's premiere live improvisational and sketch comedy theater company. It's two Chicago stages regularly play to sell-out audiences and the company has build successful theaters in Toronto, Las Vegas, Denver and Detroit. They've also developed flourishing training centers, national touring companies, The Second City television series, media and
Follow the leader
Featured Course
DVD style course with completion certificate only
Guess what? There's a whole new generation of business leaders in the incubator. The Gen X-ers, and Gen-Yers right behind them, demand a new kind of leadership training. Armed with hundreds of hours of research over thee years, Executive Producer Bob Allen, who himself spent twenty five years as a leader in the Disney organization, set out to create a fast-paced, reality television-like, leaders
The Four Styles: becoming a better communicator
Featured Course
New Release
Interactive course with lessons, pre-test, and post-test
DVD style course with completion certificate only
Do you want to be a better communicator? You're not alone if you've ever had a tough time getting through to someone. One of the
Global One: international negotiating
Featured Course
DVD style course with completion certificate only
Learn how to negotiate successfully in any culture or country ensuring a win/win agreement for all. Includes valuable advice from top executives, respected authors and cross-cultural experts.
International Tele-Film
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